COOKIE AND PRIVACY POLICY

When you visit Curlsforyou.dk we collect information about all visits to the website. We use this information to improve your user experience, evaluate the use of the individual elements on Curlsforyou.dk and to support our marketing.

Here you can read about the information we collect, how we process the information, what we use it for, who has access to the information and how to contact us regarding. cookies and privacy policy.

The collection of personal customer information on Curlsforyou.dk takes place within the framework of existing legislation and the EU's General Data Protection Regulation (GDPR).

Curlsforyou.dk automatically registers IP address as well as data regarding your movements between different pages and services on the website. If you sign in or sign up for our newsletter, we will also register this so that we can make it easier for you next time.

We use various analytics tools, such as Google Analytics, to help us collect statistical information about using Curlsforyou.dk and make it a better experience for you.

Curlsforyou.dk collects information from users from five sources:

  • From cookies, when you visit our websites, e.g. IP address, country, pages viewed,   categories, brands displayed, interaction / clicks, and searches.
  • From purchase, eg. demographic data, email address, payment information, goods, order amount, discount level, brands, and frequency. Including transaction emails, e.g. Order Confirmation, Shipping Confirmation, and Refund Confirmation.
  • From user behavior and engagement in the communication sent (email, SMS, direct mail or telephone), e.g. opening rate, clickthrough rate, and time spent reading the emails, sender domain, and type of email client.
  • From users, that provides information about themselves (e.g., Wishlist)
  • From credit rating from third-party rating agencies.

The purpose of collecting the information serves different areas:

  • Liabilities. To fulfill our commitment to you as a customer or user of   our service - such as purchase, billing, customer service and My Account.
  • Customer service. To be able to perform customer service via My account, email, chat   or telephone. Answer questions in relation to your order or earlier   orders, correct errors and guide the customer.
  • Marketing. To show inspiration, product offers / services and personal   recommendations via web, email, direct mail, telephone and via   third-party marketing.
  • Customer experience. To improve the customer experience through interaction with CurlsForYou, such as personalizing your experience at Curlsforyou.dk, developing new features, services and products. This also includes administering, protecting, operating and maintaining our websites, system administration and security, and giving consent to aggregate statistics on site usage, purchase and to improve understanding of our customers' preferences.
  • Fraud and risk. To prevent fraud and execute  risk assessment.
  • Legislation. To comply with applicable law.

Profiling
Curls For You ApS creates individual customer profiles based on collected data about you across all data sources / categories, e.g. browsing behavior along with your purchases and the information you provided (such as Wishlist). We combine and analyze this data for the purpose of improving your experience at Curlsforyou.dk and to tailor personal offers and services and to define the frequency of communication.

Data retention period
We will store your personal data for the period necessary to fulfill the purposes outlined in these Terms and Conditions, unless a longer retention period is required or permitted by law for legal, tax or regulatory reasons or other lawful business purposes.

Purpose Period of time
Marketing Purposes for Curlsforyou.dk 3 years after your last activity, e.g. purchase, communication activity or visit our websites. If you have given your marketing authorization (email, SMS, telephone, etc.) and as long as we have yours   permission.
Order history and obligations to fulfill orders at Curlsforyou.dk 7 years or as long as we are required to comply with the statutory requirements.
Customer service for Curlsforyou.dk 3 years or as long as we are required to comply with the required legal requirements.
Customer experience for Curlsforyou.dk 3 years after your last activity, e.g. purchase, communication activity or visit our websites. If you have given your marketing authorization (email, SMS, telephone, etc.) and as long as we have yours   permission.
Fraud and risk assessment for Curlsforyou.dk 3 years or as long as we are required to comply with the statutory requirements.
Comply with Curlsforyou.dk legislation As long as we are required to comply with the required statutory requirements.

What is a cookie?
When you visit Curlsforyou.dk, cookies are stored on your computer. A cookie is a small text file that is stored in your browser to recognize your computer on repeat visits. No personal sensitive information is stored in our cookies.

Almost all websites use cookies. They are located on your own computer as an aid to yourself, helping to analyze how the website is used to improve the user experience. In some cases, cookies may be required to provide a specific service on the website.

The information in your cookies is sent between your browser and a web server. information about user settings, login and how the website is used.

What are cookies used for on Curlsforyou.dk?

Browsing
When you visit Curlsforyou.dk, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual elements on Curlsforyou.dk and to support our marketing.

Browsing can trigger a service email
Curlsforyou.dk collects your browsing behavior (eg categories displayed, brands, products) to improve the communication of relevant products and offers to satisfy you. An example of this collection is the products you have placed in your shopping cart where you have chosen not to complete the purchase. This can result in a service email reminding you of the products you left in your shopping cart. If you do not want to receive emails about unfinished orders, you can unsubscribe directly from the link at the bottom of the email. 

Automatic login
Based on various parameters, such as The IP address, device and cookies, Curlsforyou.dk automatically detects who you are when you move between different pages and services on the website. This means that if you are logged into our website and you have selected "Remember Me", then you will be automatically logged in the next time you visit Curlsforyou from the same unit, within 14 days.

Analytical tool
We use various analytical tools, such as Google Analytics that helps us collect statistics about using Curlsforyou.dk to give you a better experience.

To determine who visits our websites, we use cookies to manage demographic and user-related statistics. This allows us to customize and create content and services that match your and other users' interests and desires. Below you can see the purposes for which cookies are used on Curlsforyou.dk

Third-party cookies
Curlsforyou.dk uses a number of third party services on our sites. These services sometimes also use cookies. You can opt out of third-party cookies in your browser by following this link: https://www.youronlinechoices.com/den/dine-valg.

Among other things, third-party cookies are used to create statistics on your visits to Curlsforyou.dk, here we use the cookie to know, for example, which pages you visit and how long you are on them. Here we use the Google Analytics system provided by Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Marketing / re-targeting
Curlsforyou.dk also works with companies to improve our online advertising to ensure that you only see relevant ads. In this connection, we use the following vendors: Facebook, Youtube, Instagram and Google. If you want to be excluded from this type of ads, you can remove your cookie hér

Curlsforyou.dk contains third-party components such as “Facebook Recommend”, “Facebook Likes” or “Google+”. These third parties Components means that the third-party component owner, such as Facebook or Google, receives technical data about your browser, IP address, and which pages you visit on Curlsforyou.dk and the like. The processing carried out by the third party component holder is beyond our control and is solely a relationship between you and the third party component holder.

Curlsforyou.dk uses these components to link directly to our social media pages, thereby ensuring easy navigation for you as a customer.

Functionality
Curlsforyou.dk puts a number of technical cookies that are necessary to handle the functionality in several places on Curlsforyou.dk. These are cookies that are stored when you log in to Curlsforyou.dk. In addition, cookies are stored to keep track of the contents of your shopping cart, your favorites, etc.

How do I avoid cookies?
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer, or receive a warning before cookies are saved.

We recommend that you read our entire cookie policy thoroughly before considering making changes to your cookie settings on your computer, as well as read about cookies on other websites.

Changing cookie settings may cause a degraded user experience when you visit our and other web pages.

Please note that if you do not accept cookies, there may be functionality on Curlsforyou.dk which does not work.

The guides below may change as time goes by different browsers are updated.

Firefox
To delete cookies, go to Tools -> Settings -> Privacy -> remove individual cookies or clear your history.

To block cookies, go to Tools -> Settings -> Privacy -> in the history drop-down menu select “use custom history settings "-> check" Always use private Browsing mode ”and uncheck“ Accept cookies from pages ”.

Internet Explorer
To delete cookies, go to Tools -> Internet Settings -> General tab -> Press the Delete -> Cookies-> Delete button.

To block cookies, go to Features -> Internet Settings -> Privacy -> Take the slider and sneak it to the top. Then you block all cookies. -> Click OK.

Google Chrome
To delete cookies, press the tool button -> Tools -> Delete Browsing Data -> Delete Cookies and Other Website Data -> Clear browsing data.

To block cookies, press the tool button -> Settings -> Show advanced settings -> Content settings -> Click "Always block websites to store data" and check "Block third-party cookies and website data" -> Ok

Safari
To delete cookies, press the tool button -> Settings -> Security -> Press the "Show cookies" button. Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, press the tool button -> Settings -> Security -> Under "Accept cookies", select "never".

Contact regarding personal data
If you would like to access the information registered about you with us, please contact: info@Curlsforyou.dk. If incorrect data has been recorded or you have other objections, you can contact the same place. You have the opportunity to gain insight into what information has been registered about you, and you can object to a registration under the Personal Data Act.

As a customer you have the right to access your collected data categories (Articles 15, 16 and 17) and you can object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). By appropriate inquiry, we will update, modify or remove any personal information that we control, subject to any violation of any law.

We may refuse requests that are repeated for no reason, require disproportionate technical intervention (e.g., developing a new system or substantially changing existing processes), affecting other individuals' personal data, or requests that are extremely impractical (e.g. information from backup systems). All inquiries regarding this should be addressed directly to customer service via email info @Curlsforyou.dk.

Protection of personal data
According to the law, your personal information must be kept secure and confidential. We store your personal information on high security servers located in controlled facilities and ours security measures are regularly monitored to determine whether our user information is properly handled, and still taking into account your rights as a user. However, we cannot guarantee 100 percent security of data transfers over the Internet. This means that there may be a risk of unauthorized access to information by others when data is sent and stored electronically. You submit your personal information at your own risk.

Personal data is deleted or anonymized on an ongoing basis as the purpose for which it was collected ends.

The rapid development of the Internet means that changes in our processing of personal data may be necessary. We therefore reserve the right to update and amend these privacy policy guidelines. If we do, we will of course correct the date of "last updated" at the bottom of the page. In the event of significant changes, we will notify you in the form of a visible notice on our websites.

You have the opportunity to complain about the processing of information and data concerning you. The complaint is filed with the Data Inspectorate.

You can contact Curlsforyou.dk through:
E-mail: info @Curlsforyou.dk
By phone: +45 20 97 22 23

Or per letter to:
CurlsForYou ApS
Blaaklokken 18
8700 Horsens


Version 1 - April 2019